Ms Moyà Greene
Royal Mail Group plc
100 Victoria Embankment
London EC4Y 0HQ
20th September 2018
Dear Ms Greene
Urgent Royal Mail service failure, SE22 postcode area
I am writing to you on behalf of thousands of my constituents living in the SE22 postcode area who are suffering as a consequence Of serious service failures by Royal Mail.
As you will be aware, in the face of fierce opposition from the local community, you recently closed the SE22 delivery office on Silvester Road, requiring customers from SE22 to travel to Highshore Road in Peckham in order to collect parcels and registered post. SE22 deliveries are also now being made from Highshore Road. The closure has resulted in serious service failures for SE22 customers, including very long queues at Highshore Road, with some customers having to wait as long as an hour - and many giving up on the attempt; and staff shortages resulting in the Highshore Road office failing to open on time. In addition, my constituents across the SE22 postcode area are reporting that deliveries have become erratic and infrequent and. Have received reports that local managers have told commercial customers that delivery delays are a result of staff shortages.
Concerns about the impact that closing the SE22 delivery office would have on Royal Mail services were raised with you on many occasions prior to the closure, including repeated calls for Royal Mail to establish a replacement collection facility in the SE22 area. These calls were ignored, and it appears that your organisation has utterly filed to put in place arrangements to ensure the continuation of reliable high-quality service for SE22 customers following the closure. Staff at the Highshore Road report that no additional staff have been allocated to the collection desks from the former SE22 office to service the additional workload from a whole postcode area.
The current service failures are critical, and cannot be allowed to continue. Please could you provide urgent confirmation of the immediate steps you are taking to address the staff shortages and service failures at Highshore Road and across the SE22 postcode area. Further, I ask once again, that you reconsider the request that I have made on many occasions for a new collection facility to be established in the SE22 area to ensure that my constituents do not have to face long journeys and lengthy queues to collect their post. I look forward to hearing from you.
Helen Hayes MP